Effective Date: 10-09-2025
Business Name: PositiveClouds
Thank you for shopping at PositiveClouds. We specialize in providing digital products such as templates, invitations, and downloadable printables.
Because of the nature of digital content, our return and refund policy is slightly different from physical products. Please read carefully:
1. Digital Products – No Returns
All of our products are delivered in digital format (instant download or email delivery).
👉 Once a file has been downloaded or accessed, we cannot accept returns, exchanges, or cancellations.
2. Refunds (Exceptional Cases)
Refunds may only be considered in the following cases:
- Duplicate purchase (you accidentally bought the same item twice).
- Accidental charge (e.g., technical/payment issue).
- File access issues where the product cannot be downloaded or opened, and our support team cannot resolve the problem.
If any of these apply, please contact us within 7 days of purchase at:
📧 contact@positiveclouds.com
3. Customer Responsibility
Please make sure to:
- Read the product description carefully before purchase.
- Verify file compatibility (e.g., software required to open/edit templates).
- Contact us with any pre-purchase questions.
4. Contact Us
If you need support with your purchase or believe you are eligible for a refund, please contact us:
📧 contact@positiveclouds.com
🌐 https://positiveclouds.com/contact
